Hello, i'm Nuno, an IT professional with 10+ years' experience, including 2 years in Problem Management at Fujitsu. I am passionate about automating solutions and resolving complex IT issues. Proficient in troubleshooting, remote support (Bomgar, Teamviewer, Netop), Active Directory management, and incident resolution. I have a background in system administration and network configuration. I am skilled in Powershell, HTML/CSS, MS Office, Windows OS, and basic Linux. Currently studying to become a Full stack Developer, and hold certificates in Data Science Orientation, ServiceNow Certified Administrator, Microsoft Azure Fundamentals and PowerPlatform Fundamentals.